Ordering

1). Adding an Item to Your Cart

On the homepage or product page (or if you click the Wink Inc logo), you will see product images to take you right to the page with more information and a larger image or to add the product to the Shopping Cart. After adding an item to your Shopping Cart, you will see a summary of items in your Shopping Cart with the option to [Proceed to Checkout] or to [Continue Shopping], keeping products in your cart until you are ready to check out.

2). Changing Items in Your Cart

To change the quantity of an item, enter the new quantity in the quantity box associated with the item. To remove an item, click the [Remove Item] icon next to the item you want to delete. Important: you must click the [Update Shopping Cart] link after you make any changes to your Shopping Cart for these changes to take effect. You will see the revised Shopping Cart after you click the [Update Shopping Cart] link, and then you can check out, continue shopping, or make further changes to your shopping cart.

3). Checking Out

Click [Proceed to Checkout] under the Shopping Cart. You will be able to modify your Shopping Cart before checking out. When checking out, you will be asked to give billing and shipping information/method and payment information. Simply follow the directions on each page to checkout. You will then get an order confirmation by email from Wink Inc Web Store customer service.

4). Cancelling an Order

If your item(s) are not in Prepared for Shipment or Shipped status, you may be able to cancel an item or an entire order. Please send us an email from our Contact Us page or call us at (661) 802-4664 immediately to cancel your order.

5). Cancellation

Orders that are cancelled before being shipped will receive a full refund minus a credit card transaction/restocking fee.

6). Payment, Taxes & Promotions

Thank you for shopping the Wink Inc online store. For your convenience, you may use one of the following methods to place an order with us:

7). Order Online

We accept Visa, MasterCard credit card payment. As you browse, simply add your items to your Shopping Cart. When you’re finished, go to the Checkout page or click [Proceed to Checkout] under your Shopping Cart.

8). Order By Phone

Call Wink Inc at (661) 802-4664 between 9 a.m. – 4 p.m. PST, Monday through Friday. Please have your credit card number, expiration date, security code and item numbers ready when you call.

9). Taxes

Sales tax of 9.5% will be charged to items shipped to the state of California. However, some locations have additional “district” taxes, so the rate may be higher.

10). Promotions & New Products

Promotions and new products will be available time to time on our website. You will also be notified via Email if you subscribe to our Newsletter !

11). Returns (see separate instructions)

Online Account

To view your Wink Inc Online Store order, please log in with your registered email address and password. You can check order status, track a shipment, and edit your shipping and email address and more with My Account. If you don’t have an Wink Inc account, you can create one at Log In page. Just click “Create an Account” link and fill in your information.

The My Account area features include:

  • Check order status
  • Track a shipment
  • Edit shipping or billing information
  • Change account information
  • Subscribe or unsubscribe newsletter
  • Check Order Status

It’s easy to check the status of your order! First, log in with your email address and password and then go to [My Account] page. Click [My Orders] and this opens your order page with a complete summary of your most recent order.

Updating Account Information

You can update your account name, e-mail address, contact address, billing/shipping address and address book or password anytime! To update your Account Information, go to My Account page.

Express Checkout

Enjoy our quick, one-step Checkout process when you have entered and saved your billing, shipping and credit card payment information.

Address Book

Save your shipping addresses for home, office, or the addresses of your friends and relatives in your personal address book.

Wish List

The perfect place to save all your favorites. Keep it for yourself or send it to a friend.

Newsletter Subscriptions

When you create the Wink Inc account, you have an option to subscribe to our monthly newsletter. You may subscribe or unsubscribe from the newsletter at any time on Newsletter Subscriptions page clicking or un-checking the box.